Customers
Accountable executive: Priya Shah, Chief Customer Officer · health weight 15%
Pending · phase 2 The full domain layout (driver breakdowns, searchable drill-down tables, evidence panel) arrives in phase 2. Metrics below are already live from the calculation layer.
Metric definitions in this domain
- Live
Net revenue retention (%)
(Opening RR + expansion − contraction − churn for opening cohort) ÷ opening RR.
- Phase 2
Net Promoter Score (score)
% promoters − % detractors among valid responses; response count shown.