Owners & Metric Catalogue
People directory
Fictional people · domain executives, stewards and operational owners
- board
Margaret Hale
Board Chair (non-executive) · margaret.hale@northstar.example
- executive
Claire Dubois
Chief Executive Officer · claire.dubois@northstar.example
- Finance
Elena Novak
Chief Financial Officer · elena.novak@northstar.example
- Commercial
Daniel Reed
Chief Revenue Officer · daniel.reed@northstar.example
- Customers
Priya Shah
Chief Customer Officer · priya.shah@northstar.example
- Delivery & Operations
Martin Kowalski
Chief Operating Officer · martin.kowalski@northstar.example
- People
Sofia Andersson
Chief People Officer · sofia.andersson@northstar.example
- Technology & Compliance
James Okafor
Chief Technology Officer · james.okafor@northstar.example
- Technology & Compliance
Amina Hassan
Chief Risk, Compliance & Reporting Officer · amina.hassan@northstar.example
- Strategy
Henrik Larsen
Chief Strategy Officer · henrik.larsen@northstar.example
- steward
Tomasz Wiśniewski
Data Steward & Platform Administrator · tomasz.wisniewski@northstar.example
- Finance
Hannah Becker
Group Financial Controller · hannah.becker@northstar.example
- Delivery & Operations
Ravi Mehta
Head of Implementation (business-unit leader) · ravi.mehta@northstar.example
- Customers
Lucas Moreau
Senior Account Manager · lucas.moreau@northstar.example
- Customers
Olivia Grant
Account Manager · olivia.grant@northstar.example
- Customers
Mateo Silva
Account Manager · mateo.silva@northstar.example
- Customers
Nora Lindqvist
Account Manager · nora.lindqvist@northstar.example
- Customers
Kenji Watanabe
Account Manager · kenji.watanabe@northstar.example
Domain ownership & escalation
Fallback: domain executive, then data steward (Tomasz Wiśniewski)
- FinanceElena Novak
- CommercialDaniel Reed
- CustomersPriya Shah
- Delivery & OperationsMartin Kowalski
- PeopleSofia Andersson
- Technology & ComplianceJames Okafor
- StrategyHenrik Larsen
Demo personas & scope grants
Simulation only — server-side enforcement comes with a backend
Board member — Margaret Hale
Group-wide business summaries and permitted drill-downs
Data administrator — Tomasz Wiśniewski
Source configuration plus explicit demo-wide data scope (grant SG-004)
Metric catalogue
Ratios are recomputed from components; null means unknown, divide-by-zero means not applicable
| Code | Metric | Formula | Better | Owner | Source | Status |
|---|---|---|---|---|---|---|
| REV | Revenue | Sum of recognised-revenue ledger postings for the period; intercompany eliminated. | higher | Elena Novak | SRC-ERP | Live |
| EBITDA | EBITDA | Revenue − direct costs − operating expenses (excl. D&A, interest, tax). | higher | Elena Novak | SRC-ERP | Live |
| EBITDA_M | EBITDA margin | Total EBITDA ÷ total revenue; never average unit margins. | higher | Elena Novak | SRC-ERP | Live |
| REV_VAR | Revenue budget variance | Actual − budget; % = variance ÷ budget when budget ≠ 0. | higher | Elena Novak | SRC-ERP | Live |
| CASH | Closing cash | Sum of entity closing balances at the same date. | higher | Elena Novak | SRC-TREAS | Live |
| DSO | Days sales outstanding | Period-end net trade receivables ÷ trailing-3-month credit revenue × calendar days in those 3 months (92 for Q3). | lower | Elena Novak | SRC-ERP | Live |
| PIPE_COV | Pipeline coverage | Unweighted qualified open pipeline closing in the forecast quarter ÷ that quarter's new-bookings target. | higher | Daniel Reed | SRC-CRM | Live |
| PIPE_W | Weighted pipeline | Σ open opportunity value × stage probability (Discovery 10%, Qualified 25%, Proposal 50%, Negotiation 75%). | higher | Daniel Reed | SRC-CRM | Phase 2 |
| WIN | Win rate | Won ÷ (won + lost) by decision date; open excluded. | higher | Daniel Reed | SRC-CRM | Phase 2 |
| NRR | Net revenue retention | (Opening RR + expansion − contraction − churn for opening cohort) ÷ opening RR. | higher | Priya Shah | SRC-ERP | Live |
| NPS | Net Promoter Score | % promoters − % detractors among valid responses; response count shown. | higher | Priya Shah | SRC-SURVEY | Phase 2 |
| OTD | On-time delivery | Completed milestones delivered by committed date ÷ eligible completed milestones. | higher | Martin Kowalski | SRC-PSA | Live |
| UTIL | Billable utilisation | Billable hours ÷ available delivery hours after leave and holidays. | higher | Martin Kowalski | SRC-PSA | Live |
| HC | Closing headcount | Closing snapshot headcount (stock, not summed across months). | higher | Sofia Andersson | SRC-HRIS | Live |
| ATTR | Voluntary attrition | Voluntary leavers (trailing 12m) ÷ average monthly headcount; groups < 10 suppressed. | lower | Sofia Andersson | SRC-HRIS | Live |
| UPTIME | Service uptime | (Eligible minutes − merged unplanned outage minutes) ÷ eligible minutes; planned maintenance excluded. | higher | James Okafor | SRC-MON | Live |
| VULN_CRIT | Unresolved critical vulnerabilities | Distinct critical vulnerabilities without resolution at the demo clock. | lower | James Okafor | SRC-GRC | Phase 2 |
| CTRL | Control completion | Controls with current evidence ÷ all controls; missing evidence = unverified. | higher | Amina Hassan | SRC-GRC | Phase 2 |
| INIT | Initiative milestones on track | Initiatives without overdue milestones ÷ all initiatives. Expected benefits are not realised savings. | higher | Henrik Larsen | — | Phase 2 |